Terms & Conditions

Terms and Conditions Taken as Agreed to when Scheduling an Appointment
  1. I take my healing services seriously, and therefore value the time you have asked me to set aside for you. It is essential that the work we do together be based in mutual respect and value. Notice less than 48 hours will incur a cancellation fee to the value of your consultation fee. I am not unreasonable however, and I do realise that sometimes unexpected things can happen on the day, we can negotiate a genuine situation. Unless we negotiate otherwise if you do not pay your cancellation fee you will not be able to schedule another appointment and all future appointments will be cancelled.

  2. You will be required to pay for your service at the completion of your appointment except for an Akashic
    Records/Soul Realignment reading which needs to be paid prior to your appointment via EFT/CASH/Direct Debit.

  3. If you have scheduled an appointment to have an Akashic Records/Soul Realignment Reading you will need to schedule you appointment 48 hours in the future of the day you make your appointment. This will give Shamarie sufficient time to do the relevant research of the Akashic Records. You will also be required to pay for your reading before any Akashic Records reading is conducted on your behalf. You will also need to supply Shamarie with your full name at birth and your current name if it has changed along with your date of birth and location of birth. Please follow the link on https://www.shamarie.com.au/akashic-record/

COVID-19 liability WAIVER – applicable only if you are attending your appointment at Shamarie’s Clinic

  1. I acknowledge the contagious nature of the Coronavirus/COVID-19
    I further acknowledge that Shamarie’s Body & Mind Therapies has put in place preventative measures to reduce the spread of the Coronavirus/COVID-19 in accordance with the Queensland Governments guidelines.

  2. I further acknowledge that Shamarie’s Body & Mind Therapies can not guarantee that I will not become infected with the Coronavirus/Covid-19. I understand that the risk of becoming exposed to and/or infected by the Coronavirus/COVID-19 may result from the actions, omissions, or negligence of myself and others, including, but not limited to, Shamarie’s Body & Mind Therapies

  3. I voluntarily seek services provided by Shamarie’s Body & Mind Therapies and acknowledge that I maybe increasing my risk to exposure to the Coronavirus/COVID-19. I acknowledge that I must comply with all set procedures to reduce the spread while attending my appointment.

  4. Symptoms of COVID-19 include: Fever, Fatigue, Dry Cough and Difficulty in Breathing

  5. I agree to the following:
    1. I understand the above symptoms and affirm that I, as well as all household members, do not currently have, nor have experienced the symptoms listed above within the last 14 days.

    2. I affirm that I, as well as all household members, have not been diagnosed with COVID-19 within the past 30 days.

    3. I affirm that I, as well as all household members, have not knowingly been exposed to anyone diagnosed with COVID-19 within the past 30 days.

    4. I affirm that I, as well as all household members, have not travelled outside of the Australia or to any city considered to be a “hot spot” for COVID-19 infections within the past 30-days.

    5. I understand that Shamarie’s Body & Mind Therapies cannot be held liable for any exposure to the COVID-19 virus caused by misinformation on this form or the health history provided by each client.

    6. By Ticking the terms and conditions before scheduling an “in clinic” appointment and attending my consultation in person I have agreed to each statement above and release Shamarie’s Body & Mind Therapies from any an all liability for unintentional exposure or harm due to COVID-19


No part of this website may be duplicated with out the express written permission of Shamarie Flavel.  The material contained within Shamarie Flavel’s website is for your information and education  purposes only and should not be taken as advice. Likewise no content contained within Shamarie Flavel’s website is intended to medically diagnose or imply a cure.


Current as of: 30/12/2020


This privacy policy is to provide information to you, my client, on how your personal information (which includes your health information) is collected and used within my practice, and the circumstances in which I may share it with third parties.

Why and when your consent is necessary?
When you register as a client of my practice, you provide consent for  me (Shamarie) to use your personal information so I can provide you with the best possible healthcare. If I need to use your information for anything else, I will seek additional consent from you to do this.

Why do I collect, use, hold and share your personal information?
My practice will need to collect your personal information to provide healthcare services to you. My main purpose for collecting, using, holding your personal information is to manage your health. We also use it for directly related business activities, business marketing and updates from time to time.

What personal information do I collect?
The information I will collect about you includes your:

  • Names, date of birth, addresses, contact details
  • Medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
  • Family and social past experiences
  • Wellness  Indicator Assessment Questionnaire


How do we collect your personal information?
My practice may collect your personal information in several different ways.

  1. When you make your first appointment you will be asked to fill in a client intake form online or in person.
  2. During the course of providing Natural Wholistic Health Services, I may collect further personal information.
  3. I may also collect your personal information when you visit my website, send me an email or SMS, telephone me, make an online appointment or communicate with me using social media.


When, why and with whom do I share your personal information?
I sometimes share your personal information:

  • with other healthcare providers, when you have given express permission for me to do so
  • when it is required or authorised by law
  • when it is necessary to lessen or prevent a serious threat to a client’s life, health or safety or public health or safety, or it is impractical to obtain the client’s consent.
  • Minimal information such as your name, email and telephone number are also stored as encrypted data by my booking system provider and email provider. These providers are obligated by law to keep your information secure, however, I cannot guarantee their compliance.

My practice will not share personal information with any other third party that is not outlined above without your consent

How do I store and protect your personal information?
My practice stores all personal information securely on a password protected Ipad File.  The backup copies of these files are not stored on line.

Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

How can you access and correct your personal information at our practice?
You have the right to request access to, and correction of, your personal information. My practice acknowledges clients may request access to their health records. I require you to put this request in writing and my practice will respond within a reasonable time. My practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by my practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to Shamarie’s Body and Mind Therapies will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information I may require identification from you before releasing the requested information.

Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us.

Also with regard to cookies etc do we have to have a popup for them the accept that we are collecting information when they visit my website?  I know that at the moment minimal information is collected but I am also aware that through google I can collect more.