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Terms & Conditions

These Terms & Conditions apply to services provided by Shamarie Flavel / Shamarie’s Body & Mind Therapies (“we”, “us”, “our”) and to all clients (“you”, “your”). By booking an appointment, you agree to these Terms.
1) Practitioner qualifications and service type
Shamarie Flavel is a Complementary Healthcare Professional with qualifications in:
  • Naturopathy
  • Herbal Medicine
  • Homeopathy
Our services are offered as complementary wellbeing support.
2) Services and scope
Our sessions may include (by way of example) energy-based sessions, intuitive sessions, personal insight sessions, and related support.
You understand and agree:
  • Our services are not a substitute for medical or mental health care, and are not intended to diagnose, treat, cure, or prevent any medical condition.
  • You remain responsible for your own health decisions and outcomes.
  • If you have urgent symptoms or you feel unsafe, seek appropriate medical assistance.
3) Bookings
Appointments may be booked online or by arrangement. We reserve the right to refuse, reschedule, or end a session if it is not appropriate or safe to proceed (for example, abusive behaviour, intoxication, or safety concerns).
4) Fees and payment
4.1 Standard payment rule (most clients)
Payment is required at the time of booking to secure your appointment. Your booking is not confirmed until payment has been received.
4.2 Services paid in advance (mandatory)
The following services must be paid in advance:
  • Soul Blueprint
  • Somatic Spiral System (SSS)
  • Quantum Spiral Praxis (QSP)
(These services include preparation time. See Section 5.)
4.3 Long-term clients — pay after session (by approval only)
Only clients approved by us as Long-Term Clients may pay at the completion of the session. This is a privilege, not an entitlement, and may be withdrawn at our discretion (for example, after a late cancellation/no-show or overdue payment).
4.4 Payment methods
Accepted payment methods: EFT / cash / direct debit (edit as needed).
5) Preparation-based services (Soul Blueprint, SSS, QSP)
5.1 Preparation time and booking window
Soul Blueprint, SSS and QSP sessions involve preparation. You agree to book these appointments at least 48 hours in advance to allow preparation time.
5.2 Required information
You agree to provide the required details promptly so preparation can be completed. This includes:
  • Full name at birth
  • Current name (if changed)
  • Date of birth
  • Place/location of birth
5.3 Prepayment before preparation begins
Full payment is required before preparation is performed on your behalf.
5.4 Cancellations for preparation-based services
  • If you cancel before preparation has started, we may offer a refund or reschedule (see Section 6).
  • If you cancel after preparation has started, you understand that some or all of the fee may be retained to cover time already completed.
6) Cancellations, rescheduling, and no-shows
We value your time and ours. We book sessions specifically for you.
  • 48+ hours’ notice: You may cancel or reschedule without a late-notice fee. If you have prepaid, you may choose either:
    • Reschedule to a new date/time, or
    • Receive a refund of the amount paid.
      Refunds are returned via the original payment method where possible.
  • Less than 48 hours’ notice: A late cancellation/reschedule fee may apply up to 100% of the session fee. If you prepaid, you agree the prepaid amount may be retained as the late cancellation fee, unless we agree a genuine exceptional circumstance.
  • No-show: If you do not attend, a fee may apply up to 100% of the session fee (including retaining any prepaid amount).
We will act reasonably where genuine unexpected events occur.
7) Late arrival
If you arrive late, your session may be shortened to avoid impacting the next client, and the full fee still applies.
8) Infectious illness policy (including COVID-19) — in-clinic appointments
To protect clients and the clinic environment:

8.1 If you are unwell, you will be seen online

If you are unwell (including on the day) or have symptoms of an acute respiratory infection (including symptoms consistent with COVID-19), you agree your appointment will be converted to an online consultation (phone/video) at the scheduled time where practicable.

If an online consultation is not practicable, the appointment will be rescheduled and handled under the cancellation policy.

8.2 Acknowledgement of risk

You understand that attending any in-person service where people share indoor space carries a risk of exposure to infectious illness, including COVID-19, and we cannot guarantee you will not be exposed.

8.3 Client responsibility for accurate information

You agree that health information you provide (including about symptoms, recent illness, and exposure) will be truthful and accurate to the best of your knowledge.

8.4 Liability (to the extent permitted by law)

To the maximum extent permitted by law, you agree you will not hold Shamarie’s Body & Mind Therapies liable for exposure to or infection with COVID-19 (or other infectious illness) connected with attending the clinic, except where liability cannot be excluded under applicable law.

9) Consumer rights (Australian Consumer Law)
Nothing in these Terms is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law, including consumer guarantees that cannot be excluded.
10) Website information disclaimer
Content on this website is provided for general information and educational purposes only and is not medical advice. You should consult a qualified health professional for medical concerns.
11) Privacy and confidentiality
We respect your privacy and handle personal information responsibly for bookings and service delivery.
12) Copyright
Unless otherwise stated, all content on this website is owned by or licensed to Shamarie Flavel. No part of this website may be reproduced or distributed without prior written permission.
13) Changes to these Terms
We may update these Terms from time to time. The version on this website at the time you book will apply to your booking.
14) Governing law
These Terms are governed by the laws of Queensland, Australia.
Terms and Conditions Taken as Agreed to when Scheduling an Appointment
  1. I take my healing services seriously, and therefore value the time you have asked me to set aside for you. It is essential that the work we do together be based in mutual respect and value. Notice less than 48 hours will incur a cancellation fee to the value of your consultation fee. I am not unreasonable however, and I do realise that sometimes unexpected things can happen on the day, we can negotiate a genuine situation. Unless we negotiate otherwise if you do not pay your cancellation fee you will not be able to schedule another appointment and all future appointments will be cancelled.

  2. You will be required to pay for your service at the completion of your appointment except for an Akashic
    Records/Soul Realignment reading which needs to be paid prior to your appointment via EFT/CASH/Direct Debit.

  3. If you have scheduled an appointment to have an Akashic Records/Soul Realignment Reading you will need to schedule you appointment 48 hours in the future of the day you make your appointment. This will give Shamarie sufficient time to do the relevant research of the Akashic Records. You will also be required to pay for your reading before any Akashic Records reading is conducted on your behalf. You will also need to supply Shamarie with your full name at birth and your current name if it has changed along with your date of birth and location of birth. Please follow the link on https://www.shamarie.com.au/akashic-record/

COVID-19 liability WAIVER – applicable only if you are attending your appointment at Shamarie’s Clinic

  1. I acknowledge the contagious nature of the Coronavirus/COVID-19
    I further acknowledge that Shamarie’s Body & Mind Therapies has put in place preventative measures to reduce the spread of the Coronavirus/COVID-19 in accordance with the Queensland Governments guidelines.

  2. I further acknowledge that Shamarie’s Body & Mind Therapies can not guarantee that I will not become infected with the Coronavirus/Covid-19. I understand that the risk of becoming exposed to and/or infected by the Coronavirus/COVID-19 may result from the actions, omissions, or negligence of myself and others, including, but not limited to, Shamarie’s Body & Mind Therapies

  3. I voluntarily seek services provided by Shamarie’s Body & Mind Therapies and acknowledge that I maybe increasing my risk to exposure to the Coronavirus/COVID-19. I acknowledge that I must comply with all set procedures to reduce the spread while attending my appointment.

  4. Symptoms of COVID-19 include: Fever, Fatigue, Dry Cough and Difficulty in Breathing

  5. I agree to the following:

    1. I understand the above symptoms and affirm that I, as well as all household members, do not currently have, nor have experienced the symptoms listed above within the last 14 days.

    2. I affirm that I, as well as all household members, have not been diagnosed with COVID-19 within the past 30 days.

    3. I affirm that I, as well as all household members, have not knowingly been exposed to anyone diagnosed with COVID-19 within the past 30 days.

    4. I affirm that I, as well as all household members, have not travelled outside of the Australia or to any city considered to be a “hot spot” for COVID-19 infections within the past 30-days.

    5. I understand that Shamarie’s Body & Mind Therapies cannot be held liable for any exposure to the COVID-19 virus caused by misinformation on this form or the health history provided by each client.

    6. By Ticking the terms and conditions before scheduling an “in clinic” appointment and attending my consultation in person I have agreed to each statement above and release Shamarie’s Body & Mind Therapies from any an all liability for unintentional exposure or harm due to COVID-19


COPY WRITE & DISCLAIMER

No part of this website may be duplicated with out the express written permission of Shamarie Flavel.  The material contained within Shamarie Flavel’s website is for your information and education  purposes only and should not be taken as advice. Likewise no content contained within Shamarie Flavel’s website is intended to medically diagnose or imply a cure.